Check-in Time: 15:00 to 20:00 (3 to 8 PM)

⏳ It usually takes 90 minutes to 2 hours to reach the resort (due to baggage claim, transport, and traffic).

LATE ARRIVALS SERVICE (20:00–22:00)
May be accepted upon request and subject to availability. A €30 cash fee applies at check-in.

Please contact us in advance.

The best way to contact us is by email at info@canaryrooms.com. 

If you are Not on the island yet, please send us an Email for any questions. Please feel free to contact us by WhatsApp only on your arrival day and during your stay.

If you are a guest currently staying with us and experience an emergency, please call us.

To cancel your reservation, please contact us at: info@canaryrooms.com.

100% refund for cancellations made up to 10 nights before arrival (minus Stripe processing fees).

• No refund if you cancel with 9 nights or fewer.

• No refund if you cancel during your stay or ealier departure.

⚠️Exception – Force Majeure for Direct Bookings:

If your transportation to the island is cancelled, or if you are unable to travel due to a medically certified illness, the amount already paid may be applied as credit toward a future stay at the same property, valid for up to 12 months from the original reservation date.

In case of unforeseen and significant circumstances that make your reserved accommodation unavailable, we will offer you an equivalent or superior alternative at no additional cost.

🕗 LATE CHECK-OUT SERVICE: until 18:00 ( 6:00 PM)
✅ Subject to availability and confirmation.
💶 Additional cost: 35 €, to be paid in cash upon arrival.

We offer fiber-optic internet via the resort’s shared network.
Good for leisure use.                                                   

During high season (Nov–-> March), speed may vary. We do not guarantee a 100% stable connection for professional use.         

If you need a stable Wi-Fi connection for work, we recommend bringing your own internet device (e.g., MiFi)

👶 Travel Baby Bed & High Chair up to 3 years or 25 kg

On request and subject to availability.
💶 Cost: €25 (cash on arrival)

At Canary Rooms, we manage holiday homes, so cleaning and linen changes aren’t included during your stay. All apartments are provided with a private-use washing machine.  The price covers final cleaning after you leave.

🟢 If you’d like, you can request cleaning and linen changes for €40, payable in cash to the cleaner.

Please contact us in advance to arrange this.

📩 CHECK availability via email

🎾 Equipment rental: 2 rackets + tennis balls

ℹ️ For recreational use only, not professional

✅ Court use is free, subject to availability, and must be reserved with us in advance

💶 Only €20 for the entire stay, payable in cash upon arrival

🚐 SUNTRANSFERS
Book the SHUTTLE BUS using this link — the most economical option

https://www.anrdoezrs.net/click-101186072-12626598

⏱️ Please note that while the car journey via the highway takes approximately 35 minutes, the total time from landing to arriving at the resort usually ranges between ⌛ 90 minutes and 2 hours. This is due to airport procedures such as transfer from the aircraft to the terminal, security and document control, baggage collection, hiring a car or waiting the bus or transfer, as well as the type of transportation you choose and the traffic.

MONSEÑOR APARTMENTS is located at:

49 km away from the Airport ( 35 ”  by car  /  1,20 hour by bus )

65km away from the main City of Las Palmas ( 1 hour by car / 2 hours by bus)

75 km from the Port of Las Palmas ( 1 hour by car / 2,5 hours by Buses )

104 km from Agaete Port ( 90 ” by car / 3 hours by Buses or more )

TRANSFERS COMPANY
SUNTRANSFERS
https://www.anrdoezrs.net/click-101186072-12626598
————————————————

TAXI
Amaranto
+34 660 885 870
autotaxiamaranto@gmail.com
————————-
Call Center Mogán Taxi
+34 928 154 777

————————————————

RENT A CAR
Autos Mancebo
Alberto +34 686 26 25 79

https://www.autosmancebo.es/en

————————————————-

BUS
Line 91 is the fastest –> 60 minutes
Line 01 is like the milkman –> 90 minutes or more.

You can buy the ticket from the driver and pay cash/card.

Both lines will drop you off at the main roundabout from Playa del Cura, in front of the Spar supermarket, close to the Taxi stop.
From there, it’s just a 100-meter walk uphill on a short, steep road.
Some guests prefer to take a taxi up the hill due to their luggage — the fare is usually under €5.

https://guaguasglobal.com/en/routes-timetables/

We do not have a dedicated storage room for bicycles, but you can safely leave them on your private terrace of 18 m².

At Monseñor, there are several elevators, wide open corridors, and stairs, so please keep this in mind.

Feel free to ask us any questions you may have—we’ll be happy to assist you.

We manage privately-owned holiday homes, and therefore, we do not have a luggage storage room or staff available. However, we can offer a much more comfortable alternative: if your departure is later than 11:00 AM, please ask us about our Late Check-Out Service, subject to availability. For a supplement of €35, you may remain in the apartment and continue enjoying all the facilities until 6:00 PM, whenever possible.

All beds will be made up with linens upon your arrival at the accommodation, and we provide hand, bath, and beach towels too.

There is a washing machine for your private use at the apartment.

🟢 If you’d like, you can request cleaning and linen changes for €40, payable in cash to the cleaner.

Please contact us in advance to arrange this.

🟢Free public street parking (white stripes on the pavement only).

🔵 Early arrivals (from 12:00 PM)
You’re welcome to drop off your luggage and pick up your keys free of charge, depending on availability. Let us know in advance so we can check.

the apartment includes a TV with international channels, provided as a courtesy via the resort’s communal satellite system.

Please note that streaming services like Netflix, Chromecast, or other external sources are not available, as the system does not support them.

Insects

In subtropical climates like in the Canary Islands, warmth and humidity favor the presence of insects. This does not reflect a lack of hygiene, but is part of the natural balance.

At our resort, we carry out regular fumigations in the gardens and inside the apartments, yet you may occasionally see an insect.
They come from the gardens and are harmless. 🌿